qpjl Privacy Policy

01. Introduction & Scope

qpjl ("the Platform," "we," "us," or "our") operates the online gaming platform accessible at qpjl.cam, offering casino games, live dealer tables, sports betting, online sabong, bingo, and other entertainment products to registered players in the Philippines.

This Privacy Policy applies to all personal data processed by qpjl in connection with your use of the qpjl platform and any related services, communications, and support interactions. It covers data collected through the qpjl website, mobile-optimised interface, account registration process, payment transactions, customer support interactions, and any marketing communications you receive from qpjl.

This policy is designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC). Where applicable, we also observe the standards set out by PAGCOR's data governance guidelines for licensed online gaming operators.

02. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, qpjl is the personal information controller responsible for the collection and processing of your personal data in connection with the qpjl platform.

qpjl's designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. For any data privacy-related enquiry, request, or complaint, you may contact the DPO at the email address provided in Section 14 of this policy.

03. Personal Data We Collect

qpjl collects personal data that is necessary, adequate, and relevant for the purposes described in this policy. The categories of personal data we collect are set out below.

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued Philippine ID;
• Date of birth (required for age verification — players must be 21 years or older);
• Registered Philippine mobile number;
• Email address;
• Permanent residential address.

3.2 Account Data

• Username and hashed password credentials;
• Account registration date and history of account changes;
• Login timestamps, IP addresses, and device identifiers associated with account access;
• Account preferences and communication settings.

3.3 Verification Documents

• Copies of government-issued Philippine identification documents (PhilSys ID, passport, driver's license, UMID, SSS ID, or Voter's ID);
• Proof of address documentation where required for enhanced KYC verification;
• Proof of payment method ownership where required.

3.4 Financial & Transaction Data

• GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, and QR Ph account identifiers (masked where possible);
• Complete deposit and withdrawal transaction history including amounts, timestamps, and payment method references;
• Betting history, game session records, wagering amounts, and outcomes;
• Bonus claims, promotional participation, and cashback records.

3.5 Technical & Usage Data

• IP address and approximate geographic location at time of login;
• Device type, operating system, browser type and version;
• Session duration, pages visited, game categories accessed, and interaction patterns;
• Cookies and similar tracking technology data as described in Section 9.

3.6 Communications Data

• Records of live chat support interactions;
• Email correspondence with qpjl support or compliance teams;
• SMS communications related to OTP delivery and account security alerts;
• Responses to surveys or feedback requests where voluntarily provided.

04. How We Collect Your Data

qpjl collects your personal data through the following means:

• Account Registration: Information you voluntarily provide when creating a qpjl account, including name, date of birth, mobile number, and email address;
• KYC Verification: Identity and address documents submitted during the verification process, whether at initial registration or upon request;
• Platform Use: Data generated automatically through your interaction with the qpjl platform, including game sessions, bets placed, and navigation behaviour;
• Payment Transactions: Transaction data received from payment processors (GCash, Maya, bank APIs) when you make deposits or request withdrawals;
• Support Interactions: Information you provide when contacting qpjl support via live chat, email, or any other channel;
• Cookies & Tracking: Technical data collected through cookies and similar technologies as described in Section 9;
• Third-Party Sources: Identity verification data received from licensed KYC service providers engaged to confirm your identity.

05. Purpose & Legal Basis for Processing

qpjl processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The table below summarises our key processing activities, their purposes, and the applicable legal basis.

06. Data Sharing & Disclosure

qpjl does not sell your personal data to third parties. We share personal data only where strictly necessary for the purposes described in this policy and only with the categories of recipients listed below.

6.1 Service Providers & Processors

qpjl engages third-party service providers who process personal data on our behalf under written data processing agreements that require them to maintain appropriate security standards and process data only on our documented instructions. These include:

• Payment processors and e-wallet operators (GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay infrastructure providers);
• KYC and identity verification service providers;
• Anti-money laundering (AML) screening services;
• Fraud detection and cybersecurity service providers;
• Cloud hosting and data storage providers;
• Game software providers (to the extent required for technical integration and fair play auditing);
• Customer support platform providers.

6.2 Regulatory Authorities

qpjl may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine regulatory or law enforcement authorities where such disclosure is required by law or a lawful regulatory order.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of qpjl's business assets, your personal data may be transferred to the relevant successor entity, subject to that entity agreeing to handle your data in a manner consistent with this Privacy Policy.

07. Data Retention

qpjl retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable Philippine law or regulatory obligation.

General retention periods applied by qpjl are as follows:

• Account and identity data: Retained for the duration of your account plus five (5) years following permanent account closure, in compliance with AML and gaming regulatory requirements;
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, as required by PAGCOR and AMLC reporting obligations;
• KYC verification documents: Retained for five (5) years following account closure or the completion of the relevant verification process;
• Support communications: Retained for two (2) years following the resolution of the relevant enquiry or issue;
• Cookie and technical data: Retained in accordance with the individual cookie retention periods described in Section 9.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

08. Data Security

qpjl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and qpjl's servers;
• At-rest encryption for sensitive personal and financial data stored in qpjl's database infrastructure;
• Password hashing — qpjl stores only cryptographically hashed representations of your password; the plain text password is never stored or accessible to qpjl staff;
• Two-factor authentication (2FA) available to all account holders via OTP delivery to their registered Philippine mobile number;
• Access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Fraud and anomaly detection systems monitoring for unusual account activity and login patterns.

09. Cookies & Tracking Technologies

qpjl uses cookies and similar tracking technologies (including web beacons and local storage) to enhance platform functionality, maintain session state, and analyse usage patterns. A cookie is a small data file stored on your device when you visit the qpjl platform.

The types of cookies used by qpjl include:

• Strictly Necessary Cookies: Essential for the operation of the qpjl platform, including maintaining your login session and enabling core gaming functions. These cannot be disabled without affecting platform functionality;
• Functional Cookies: Remember your preferences, language settings, and personalised platform configurations to improve your experience across sessions;
• Analytics Cookies: Collect aggregated data about how players use the qpjl platform to help improve performance, navigation, and content relevance. Data collected is anonymised where possible;
• Security Cookies: Support fraud detection systems by enabling qpjl to recognise trusted devices and flag unusual access patterns.

You may configure your browser to refuse or delete cookies at any time; however, disabling strictly necessary cookies will impair your ability to use the qpjl platform. Analytics cookies can be opted out of without affecting core platform functionality. Your cookie preferences can be reviewed at any time via your browser settings.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by qpjl. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14. qpjl will respond to verified data subject requests within thirty (30) calendar days.

11. Minors & Age Policy

qpjl implements age verification procedures at account registration and may request additional documentation at any time to confirm that a player meets the minimum age requirement of 21 years. This requirement exists in compliance with PAGCOR guidelines governing the Philippine online gaming market.

If qpjl becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended and all personal data associated with the account will be deleted, subject to any legal obligations requiring retention for regulatory or AML compliance purposes. Any funds held in the account will be handled in accordance with applicable PAGCOR guidelines.

Parents or guardians who believe a minor may have registered an account on qpjl should contact our support team immediately via the 24/7 live chat or at [email protected].

12. Cross-Border Data Transfers

qpjl's primary data processing operations are conducted within the Philippines. Where personal data is transferred to service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers or international game software vendors — qpjl ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection consistent with the standards of the Data Privacy Act of 2012 and the requirements of the National Privacy Commission.

Where no adequacy determination exists, qpjl implements appropriate safeguards such as contractual data transfer agreements that impose obligations on the recipient equivalent to those required under Philippine data protection law.

13. Policy Amendments

qpjl reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, qpjl will notify registered players via the email address or mobile number on file at least seven (7) days before the revised policy takes effect, except where immediate changes are required for security or regulatory compliance reasons.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the qpjl platform after the revised policy takes effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

14. Contact & Complaints

For any question, request, or complaint relating to this Privacy Policy or the processing of your personal data by qpjl, please contact our Data Protection Officer through the following channels:

If you are not satisfied with qpjl's response to a privacy complaint, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for administering the Data Privacy Act of 2012.