qpjl Frequently Asked Questions

qpjl accepts any valid Philippine government-issued photo ID for KYC — PhilSys National ID, passport, driver's license, UMID, SSS ID, or Voter's ID. A clear photo or scanned copy of the front and back is usually sufficient. Some accounts may also be asked for a selfie holding the ID for enhanced verification. KYC is triggered before your first withdrawal or when cumulative deposits reach a set threshold.

No. qpjl enforces a strict one account per person policy. Opening duplicate accounts — even under different mobile numbers or email addresses — is a violation of our Terms & Conditions and will result in the closure of all associated accounts. Any funds or bonuses held across duplicate accounts may be forfeited. If you've lost access to an old account, contact support to recover it rather than creating a new one.

On the qpjl login page, tap "Forgot Password" and enter your registered mobile number or email address. A password reset link or OTP will be sent to you. Follow the instructions to create a new password. If you no longer have access to your registered mobile number or email, contact qpjl's 24/7 live chat support for identity-verified account recovery assistance.

Basic account details like your email address and notification preferences can be updated directly in Account Settings. Changes to your registered name, date of birth, or linked mobile number require identity verification and must go through qpjl's support team. This extra step protects your account from unauthorised modifications. Submit your request via 24/7 live chat or email and our team will process it within one business day.

Account closure requests can be submitted through qpjl's 24/7 live chat or by emailing [email protected]. Once requested, any verified remaining balance is refunded to your payment method before closure is completed. The process takes up to five Philippine business days. If you're closing your account because of gambling concerns, please consider using qpjl's Self-Exclusion tool first — it's faster and provides an immediate block on all gaming and promotional activity.

The minimum deposit on qpjl is ₱100 across all supported payment methods including GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, and QR Ph. This low entry point means you can start playing JILI slots, bingo, or live casino tables without needing a large initial load. All deposits must come from a payment account registered under your own name.

GCash deposits to qpjl are credited instantly in most cases — typically within seconds of the transaction being confirmed in your GCash app. If your deposit hasn't appeared after five minutes, check your GCash transaction history to confirm the payment was deducted. If it was deducted but not credited, contact qpjl's live chat with the GCash reference number and our team will resolve it promptly.

For fully verified qpjl accounts with no pending security reviews, GCash and Maya withdrawals are typically processed within five minutes. During peak periods or if additional verification is triggered, processing may take up to 30 minutes. Bank transfers to BPI, BDO, and Metrobank are processed within 30 minutes during Philippine business hours (PHT, GMT+8) and may take longer outside banking hours or on weekends.

qpjl does not charge its own processing fees on standard deposits or withdrawals. However, some payment providers may apply their own transaction fees — for example, GCash may charge a small fee for certain transfer types, and BPI/BDO may apply interbank transfer fees for InstaPay transactions. Check your payment provider's current fee schedule. qpjl recommends using GCash or Maya for the most seamless, fee-free experience.

Common reasons for a withdrawal delay on qpjl include: pending KYC identity verification, an active bonus with unmet wagering requirements, a security flag triggered by unusual account activity, or a payment method mismatch. Log into your qpjl account to check for any outstanding verification requests. If no issues are visible in your account, contact live chat support with your withdrawal reference number for a status update.

qpjl offers a full lineup of online gaming products tailored for Filipino players: JILI slots, live casino tables (baccarat, roulette, blackjack), online sabong with live streaming, sports betting (PBA, NBA, UFC, boxing), table tennis, bingo, and EVO Live dealer games. The full catalog is accessible from the qpjl lobby after logging in, with games organised by category for easy navigation on both desktop and mobile.

Return to Player (RTP) percentages for JILI slots on qpjl are published within each game's information panel — tap the "i" or info icon inside any slot game to see the RTP for that specific title. JILI slots generally offer RTPs in the range of 96%–98%, though this varies by game. RTP is a long-term statistical average, not a per-session guarantee. qpjl uses independently certified RNG systems to ensure fair and unpredictable outcomes.

Yes. Online sabong is one of qpjl's flagship offerings, built specifically for the Filipino gaming market. You can watch live sabong streams and place real-money bets on Meron, Wala, or Draw from your qpjl account on any device. Matches are streamed from licensed arenas, and results are recorded in your betting history. Sabong schedules are published in the qpjl lobby — availability depends on live arena operations.

Yes. qpjl is built mobile-first, so the full platform — slots, live casino, sabong, sports betting, bingo — runs smoothly in your mobile browser on Android and iOS without requiring a separate app download. The interface adjusts automatically for different screen sizes. For the best experience, use an updated version of Chrome on Android or Safari on iOS over a stable WiFi or LTE connection.

If a technical failure, server interruption, or network error affects the outcome of a bet on qpjl, the affected round is typically voided and the wagered amount is returned to your qpjl wallet. This applies to slots, live dealer games, and sports bets affected by mid-game technical issues. If you believe an error affected a bet but no automatic refund was applied, contact live chat support within 24 hours with your game session details.

Yes. qpjl's sportsbook includes PBA (Philippine Basketball Association) games, NBA, international football, UFC, and boxing, along with table tennis and other markets. Betting options typically include match winner, handicap, total points, and live in-play markets. Available markets and odds are displayed in the qpjl sportsbook lobby and updated in real time during live events. Minimum bet amounts vary by market.

qpjl runs welcome bonus promotions for newly registered players, which may include deposit match bonuses, free spins on selected JILI slots, or a combination of both. The exact offer active at any given time is displayed on the qpjl promotions page after you log in. Welcome bonuses are only available to accounts that have not previously made a deposit, and they are subject to wagering requirements detailed in the specific offer terms.

A wagering requirement is the number of times you need to wager your bonus amount before the winnings become withdrawable as cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets using the bonus before you can withdraw. The wagering progress is tracked in real time in your qpjl account under Bonuses. Always read the specific offer terms — wagering multipliers vary by promotion.

It depends on the specific bonus. Some qpjl promotions are game-specific — for example, a slot welcome bonus may count wagering contribution only from JILI slot play, while live casino or sabong bets may count at a lower rate or not at all. Bonus terms always specify which games qualify for wagering contribution. Free spins bonuses apply only to the designated slot title. Check the offer terms before activating any bonus.

Yes. qpjl operates a loyalty rewards program where players accumulate points through regular wagering activity. Points can be redeemed for bonus credits, free spins, or other rewards depending on your tier level. Higher-tier players unlock additional benefits such as cashback offers, faster withdrawal processing, dedicated support, and exclusive reload bonuses. Details of the current loyalty program structure are available in the Promotions section of your qpjl account.

A qpjl bonus may be cancelled or forfeited for several reasons: the bonus expired before wagering requirements were completed, a withdrawal was requested before the bonus was cleared, prohibited games were played with bonus funds, or activity inconsistent with legitimate play was detected (such as bonus arbitrage or use of coordinated betting patterns). If you believe your bonus was incorrectly forfeited, contact our support team with your account details and we will review the case.

qpjl operates in the Philippine online gaming market in compliance with applicable local regulations and PAGCOR's framework for licensed online gaming operators. PAGCOR (Philippine Amusement and Gaming Corporation) is the government body responsible for regulating gaming in the Philippines. qpjl applies PAGCOR-aligned responsible gaming standards including age verification, KYC, AML procedures, and player protection tools across all products.

The minimum age to register and play on qpjl is 21 years old, in compliance with PAGCOR guidelines applicable to casino-style online gaming in the Philippines. Age verification is required as part of the account process and may be requested at any point during your use of the platform. Accounts confirmed to belong to individuals under 21 are immediately and permanently closed, and any accumulated winnings are forfeited.

Deposit limits and loss limits are available self-service in your qpjl Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly maximums. Limits take effect immediately when set. You can lower a limit at any time, but increases take 72 hours to apply — a deliberate cooling period designed to protect you from impulsive decisions. These tools are built into every qpjl account and require no support intervention to activate.

Self-exclusion on qpjl is available directly from Account Settings under Responsible Gaming — no support ticket needed. It takes effect immediately once confirmed with an OTP sent to your registered mobile number. Self-exclusion closes your account, stops all promotional communications, and cannot be reversed for a minimum of six months. Your remaining verified balance is refunded to your payment method. For a shorter break, consider a Cooling-Off Period of 24 hours to 6 months instead.

Yes. qpjl uses 256-bit SSL/TLS encryption for all data transmitted between your device and our servers. Passwords are stored as cryptographic hashes only — we never store or see your actual password. Financial data is processed through PCI-compliant payment infrastructure. qpjl complies with Republic Act No. 10173 (Data Privacy Act of 2012) and maintains a designated Data Protection Officer. We do not sell your personal data to third parties. Full details are in our Privacy Policy.

If you feel that gambling on qpjl — or anywhere else — is affecting your finances, relationships, or mental wellbeing, please take action sooner rather than later. Start with qpjl's built-in tools: set a deposit limit, activate a cooling-off period, or use self-exclusion to take a complete break. You can also speak confidentially to our support team via 24/7 live chat. For professional support, PAGCOR's responsible gaming framework includes referral resources for Filipino players. Visit our Responsible Gaming page for more information and a self-assessment tool.